How many cleaners come to my house?

We usually work in teams of two and each team can usually clean 2 to 4 homes in a day.

How long does a cleaning take?

Generally, very generally, homes take 2 to 3 hours to clean.

What supplies do I need to provide?

We come with our own supplies and rarely make exceptions for using yours. We don’t clean with bleach nor ammonia, and we are very careful about what we allow our staff (and your home) to be exposed to. If you have a 2 to 3 foot step ladder, we would use it at times to reach your high areas.

Do I have to be away or home while the cleaners are working?

Many of our clients don’t want to or can’t be around their homes while we are cleaning. Others wouldn’t dream of leaving their home while cleaners are there. Either is fine with us. If you choose to be gone, there are a number of secure options we provide or would suggest.

Is there anything you won't do?

We won’t clean up pet waste, we don’t wash walls and we won’t lift even slightly heavy furniture or other objects. Oh… and while we do work for some clients in unhappy situations, we don’t allow abuse in any for with our staff.

What happens if your staff breaks something in our house?

We are insured to protect you from the replacement cost of items that may be broken while we are cleaning. We have a “clean break” policy with our staff meaning they are never in trouble for breaking an item while cleaning. They will report to you, and in turn to us, so we can work out compensation to you. We encourage you to let us know of any items in your house that are either heirlooms or irreplaceable.

What will it cost?

All single call-in cleanings are timed cleanings, meaning you would be buying a certain length of working time from a team.

Reoccurring house-cleanings are not timed and are costed out during the estimate and are based on frequency, square footage, home layout, pet issues, occupancy, etc.

Hourly rates are available over the phone. Reoccurring cleaning costs are determined during the “in home” estimate. We can give you a “ball park” quote over the phone with some information from you. There is no cancellation fee for cleanings cancelled 24 hours in advance.

When do I pay and what kinds of payment do you accept.

Payment is due at the time of service in most cases. We accept checks, cash and all major credit cards.


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