The maid service I own and operate in Mesa, Arizona, Maids on the Spot, was influenced in a most unusual way recently. Last week I went to my first ever Tool concert. If you have never been to a Tool concert or do not know who Tool is, you are me about a year ago. I’m not sure my 20 maid employees could tell me who Tool is. They are a 4-man group, each one a star, but the drummer… the drummer is
parked right up front and center of the stage, not in the back like Ringo and the Beatles. And the drummer is filthy. “Filthy!” Not like your house is filthy and we want to clean it filthy. Like how does anyone do what he can do filthy. All 4 men that night were stars no doubt, but the drummer is a superstar. That got me thinking..
Maids on the Spot is a collection of stars, but we do have a few superstars. They clean homes in Gilbert, Chandler, Mesa, and Queen Creek. To most of my customers, they are terrific. But those extra special superstar maids… they are filthy! Just filthy. Detailed cleaners. Polished attitude. Great communicators. Love their customers. Filthy good professionals. But this is not the influence to Maids on the Spot I am writing about.
Back to Tool. I thought I might be challenged to enjoy this performance when I arrived to a packed arena and took in the typical demographic in my view. To point out there were a good number of people there who were definitely older and more conservative looking than me, but not many. I could help but feel sorry for the folks cleaning the arena afterwards in the middle of the night as they readied for concert #2 the next night.
So my experience goes like this: After about 90 seconds… These guys are loud, extremely loud! And busy.
No band member takes a timeout in this venue. After the few opening songs, I gotta say, I thought of Emperor Joseph II’s words reviewing Mozart’s now-famous opening night Opera, “too many notes Herr Mozart.” “…You make too many demands upon the Royal ears.”
As I watched the crowd, I started to wonder, what am I missing. They were all singing along and some bouncing around. All of them were having fun. Well, most of them. So, I approached the remainder of the performance from the crowd’s point of view… THOSE WHO KNEW TOOL. And I began to get it. Get it and like it. By the end of the experience, I was a part of the crowd.
Here is what I learned about Maids on the Spot that night. This experience gave me a reminding glimpse of what someone must feel like experiencing something for the first time. Many of my customers experienced professional house cleaning for the first time with Maids on the Spot. Those customers must have wondered if they would actually like someone else cleaning their house. Would they clean it like I would if I had the time? Can I trust them? They worried about who would be in their house, would the same maid come back? Would they respect my house? I respect what each customer goes through in deciding to let someone else clean their house.
Thank you, Tool for the event. Thank you, Tool, for giving Maids on the Spot a renewed perspective when we go to your house for the first time. And you, if it is you whose house we clean soon, thank you for trusting Maids on the Spot to clean your house. We know there are lots of options for you to choose from.
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